Shout out to Park Tool. Yesterday our editor-in-chief spoke with them regarding a warranty issue on one of their bicycle scales he was having a problem with and they said, “If you promise to recycle it, you won’t have to bother with sending it back, and we’ll just send you a new one.”
They said that not knowing they were talking to a green digital media editor.
Excellent customer service and gentle encouragement to reduce e-waste. Keep it up!